Monday, May 6, 2013

Computer Problems-- The Less Than Helpful "Help" Menu

            My son decided he wanted to learn German, so we signed him up to use the library’s free language learning software over the internet.  Soon he was typing away at the computer, listening to phrases, and repeating them back, but we were having a lot of trouble with the laptop microphone. 
            Wanting to fix the problem for him, I tried a number of things, using the software myself with no better results than him, rebooting the system, and following various help screen directions in an attempt to solve the problem.  After quite some time, the microphone wasn’t working any better than it had at the start.  In one last attempt, I looked at an additional help screen.  “Call a friend,” was the direction it gave!

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